Privacy Policy

Last updated: March 16, 2026

CareEMD is committed to protecting your personal information and Protected Health Information (PHI). This policy explains how we collect, use, safeguard, and disclose information in connection with our medical billing, revenue cycle management, and related services. By using our website or services, you agree to the practices described here.

Our Commitment to Your Privacy

As a healthcare revenue cycle partner, we handle sensitive data every day. We do not sell, rent, or trade your personal information or PHI. We use industry-standard security measures, including encryption and secure access controls, to protect data in transit and at rest. Our team is trained on HIPAA and confidentiality requirements, and we treat your trust as a core responsibility.

Information We Collect and Use

To provide medical billing, credentialing, denial management, and related services, we may collect and process:

• Contact and practice information — names, email addresses, phone numbers, practice names, and mailing addresses.
• Provider and NPI details — for credentialing and claim submission.
• Protected Health Information (PHI) — as necessary for claim creation, submission, and follow-up with payers. This may include patient identifiers, diagnosis and procedure codes, and related documentation as permitted by our Business Associate Agreements (BAAs) and applicable law.
• Technical and usage data — such as IP address, browser type, and pages visited on our website, to improve our site and services.

We use this information to perform services you request, communicate with you, improve our offerings, and comply with legal and regulatory requirements.

Security and Data Protection

We use Secure Socket Layer (SSL) and other encryption technologies to protect data transmitted through our website and systems. Access to PHI and sensitive data is restricted to authorized personnel and is stored in environments designed to prevent unauthorized access. We maintain policies and procedures aligned with HIPAA and applicable state and federal regulations.

Sharing and Disclosure

We do not sell or rent your personal information or PHI. We may share information only in these circumstances:

• With payers, clearinghouses, or other parties necessary to perform billing and RCM services, under appropriate agreements.
• With service providers who assist our operations (e.g., hosting, email) under strict confidentiality and security obligations.
• When required by law — for example, in response to a court order, subpoena, or other legal process, or to protect rights, safety, or property.
• In connection with a merger, sale, or transfer of business assets, subject to applicable confidentiality and privacy commitments.

Your Choices and Rights

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us. Depending on your location, you may have rights to access, correct, or delete certain personal information we hold. To exercise these rights or ask questions about our practices, contact us using the details below.

Mobile or SMS: If you have opted in to text messages from CareEMD, you can opt out by replying STOP, UNSUBSCRIBE, CANCEL, or similar. Message and data rates may apply.

Third-Party Links

Our website may contain links to other sites. This Privacy Policy does not apply to those sites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any linked sites you visit.

Updates to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent version. Continued use of our website or services after changes constitutes acceptance of the updated policy. For material changes, we may provide additional notice where appropriate.

Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

CareEMD
Email: [email protected]
Phone: 703-775-9033
Address: 5532 Hempstead Way, Suite C, Springfield, VA 22151, USA